Return & Cancellation Policy

Don’t worry at all!!!

We know our yarns are made perfect. It passes through stringent quality checks. But to inspire the confidence in you while purchasing, we’ll accept the returns. We want you to be 100% satisfied.

If for any reason, you are not completely satisfied with your purchase, you may return it to us in its original condition within 10 days of receipt.

In case you find the parcel in damaged condition, we request you to share a photograph with us on info@heartbeatsyarns.com, so that we may take appropriate measures with respect to courier arrangements.

How do I return an order?

Please pack the item(s), with the original packing slip in an appropriate condition and don’t forget to mention order number on this, so that we can be sure that refund amount is going to the right person. Return shipping you will have to arrange at your end

Please ship return packages to:

Ganga Acrowools Limited, 249, Industrial Area - A,

Ludhiana, Punjab 141003

Contact no. +91 161 4008400

I have returned my item. How soon will I receive my refund?

Within 20 days from receipt of the product. When the payment is made using a credit/debit card (or any form of online payment) then the amount is credited back to the same account from which the payment is made. Nothing will be deducted except actual shipping expense incurred (it depends on location).

Order Cancellation

You can cancel the order any time before it is dispatched.

"You can always contact us for any return question at info@heartbeatsyarns.com"

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